About the Company
BiLira is one of the most promising FinTech ventures coming out of Turkey, supported by notable investors and partners. Our core technology is a 1 to 1 backed stable cryptocurrency that is pegged to the value of The Turkish Lira, whose value never changes. We are a group of passionate entrepreneurs with an ambitious goal democratizing access to financial products through decentralized technologies.
Job Description
The role requires someone with a great attitude and strong work ethic. In addition to other duties, Operations Specialists interact with customers daily, providing top quality support across multiple channels. The environment is fast-paced and requires you to think quickly on your feet. You are a natural problem solver and can maintain a friendly and professional tone in any situation. You have a sharp attention to detail and can juggle many tasks at once. You should be a proven team player. This is a unique opportunity to work for a leading player of a fast-growth and revolutionary industry. You will be an instrumental part of our growth story.
The ideal candidate:
- Support the onboarding process for BiLira customers
- Identify and resolve issues reported by customers
- Manage all levels of customer support within our queues
- Maintain user friendly and effective FAQ
- Provide QA for our KYC and Onboarding process
- Manage and process daily banking actions (crypto and fiat)
- Support office management in collaboration with BiLira management
Extra Points & Nice to haves:
- Previous experience in customer support & operations
- Educational background or previous experience in crypto, blockchain or FinTech
- Fluent in English (reading & writing)
Additional Information & Benefits
- Competitive Salary and Equity
- Individuals who live in Istanbul are our preference however we support remote working %100
- Flexible schedule and the option to be remote up to 3 days a week (though we love to hang!)
- Office perks (free coffee, coworking space, weekly community activities, etc.)
Join us if you have a proactive mindset, a desire to learn new technologies and a passion to create user centered applications. Let's democratize finance and connect everyone to the decentralized internet of tomorrow!
